Refund and Returns Policy
Last updated: October 6, 2024
1. Introduction
Thank you for shopping at Liza Luxri. This Refund and Returns Policy outlines the terms and conditions regarding returns and refunds for purchases made on [www.lizaluxri.com].
2. Return Eligibility
Items can be returned within 30 days from the date of delivery if:
- The item is unused and in its original packaging.
- The item is in the same condition as received.
- Proof of purchase is provided (order number, receipt).
3. Non-Returnable Items
The following items cannot be returned:
- Customized or personalized products
- Gift cards
- Items marked as final sale
4. Return Process
To initiate a return:
- Contact customer support at lizaluxri@gmail.com with your order number and reason for the return.
- A return authorization will be provided along with return shipping instructions.
- Ship the item back to the specified address within 7 days of receiving the return authorization.
5. Refund Process
Once the returned item is received and inspected:
- If approved, a refund will be processed to the original payment method within 7-10 business days.
- Refund processing may take additional time to reflect in your account depending on your payment provider.
6. Shipping Costs
Shipping costs for returns are the responsibility of the customer unless the item is defective or an error occurred on our part. In such cases, shipping costs will be refunded.
7. Exchanges
For exchanges, please initiate the return process and place a new order for the desired item. The original item must be returned following the return policy.
8. Changes to This Policy
This Refund and Returns Policy may be updated periodically. Any changes will be posted here, and it is advised to review this policy regularly.
9. Contact Information
For questions regarding returns or refunds, please contact: lizaluxri@gmail.com.